Frequently Asked Questions

Payments & Safety
We accept a variety of payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways as indicated during checkout.
Yes, your payment information is processed through secure, encrypted channels. We do not store your payment details, and our store complies with all industry-standard security protocols to protect your information.
Once your order is placed and payment is processed, we start preparing it immediately. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request.
Payments can be declined for several reasons, such as incorrect card details, insufficient funds, or issues with the payment provider. Please double-check your information and try again or contact your bank for further assistance.
Shipping & Delivery
Once your order is processed (typically within 2-5 business days), delivery times vary based on location:
- Domestic Shipping: 3-7 business days
- International Shipping: 10-20 business days
You will receive tracking information as soon as your order is shipped.
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location and will be calculated during checkout.
Once your order is shipped, you will receive an email with tracking details. You can use this information to track your package directly from the carrier's website.
If your package is delayed or lost in transit, please contact us at edenwearshop@gmail.com with your order number and tracking information. We will work with the shipping provider to resolve the issue as quickly as possible.
Returns & Refunds
We accept returns on unused, unworn items with all original tags attached within 30 days of delivery. Please contact us to initiate the return process.
To return an item, please contact us at [email] with your order number and reason for the return. Once approved, you will receive instructions on how to send the item back to us.
Once we receive your returned item, we will inspect it and process your refund within 7-14 business days. The refund will be issued to your original payment method.
Yes, we offer exchanges for a different size or color, subject to stock availability. Please contact us within 30 days of delivery, and we will assist you with the exchange process.